POLICIES

Spa 54 offers a comprehensive collection of treatments and services to bring tranquility, calm and relaxation into your life. Our experienced team of professionals, therapists and practitioners has been hand-picked to ensure a warm welcoming experience with a holistic approach. Spa 54 is a beloved spa in Lake Ozark, and we are are ready to rejuvenate your mind, body, and soul. We invite you to peruse a selection of services we offer below.

Cancellation Policy

We require 24 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Clients cancelling with less than 24 hours of your scheduled appointment will be required to pay 50% of the services reserved in order to continue booking services at Spa 54.

Appointments booked with less than 24 hours of time between when appointment was booked and scheduled service time will be required to pay 50% of the services reserved in order to continue booking services at Spa 54. 

Please note that cancellations can only be made through calling the salon. We DO NOT accept cancellations by email. 

Late Arrivals

If you think you may be late for your appointment, please call the spa and let us know. We will call any late clients 5 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked. 

 

No Shows

No show is considered anything more then 10 minutes late for all spa services and 15 minutes late for all services.

If you do not show up for your scheduled appointments, without contacting the spa to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings. Please note that to cancel your appointments during Spa 54 opened hours, we do require a phone call in order to cancel your appointments. 

Clients who no show on more than one occasion will be required to pay in full before any appointments are booked, unless they have a service bundle to cover the services.

If you are making appointments for multiple people and the other clients no show you will be responsible for 100% of there service price and your card will be charged at full value.

Online Booking

When you book an appointment and pre pay for the appointment, we may at our discretion if more then 48 hour notice before appointment give client account credit or refund up to 75% of the amount that you have paid toward the service. If under 48 hour notice of cancellation, no-show, or late arrival where we can no longer accomadate the appointment due to being late, you shall forfeit all money that you have pre paid for.

 

Services

We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the hair service completion pending management approval. 

 

Products

Unused/unopened retail products/tools may be refunded within 7 days of purchase. We offer an exchange or salon credit for up to 14 days. Used products and tools may only be exchanged or credited, pending management approval.

 

Lengthy + Multiple services

Any bookings spanning longer than estimated 3 hours, or group bookings for 3 people or more must be secured by having a valid credit card attached to your Spa 54 salons client account. In event of late cancellations or no shows the credit card will be charged as outlined in our policies above. 

For clients who do not wish to place a credit card on their file, there is the option to pre pay over the phone or come into the salon and pay a 40% deposit on the appointments you wish to book. 

 

Sorry Puppers!

Look, we love your puppers... but were  a people salon (sigh) so you'll have to leave your four legged friend at home when you visit us. 

While we wish we didn't have to discriminate against the better species, it is against health standards to have them in our treatment rooms and areas where services are being held. We also have to respect our clients who may not be as comfortable around animals as we are, 

If you bring your pup to your service, you will have to leave them outside or take them home before you can have services completed. If this results in you having to miss or cancel your appointment, policy fees will be applied. 

* Service animals are an exception

*This restriction also applies to cats, birds, alligators, kangaroos and any other animals.

 

 

*Prices, policies and services are subject to change without notice

Monday - Saturday 10AM-5PM

SUNDAY AM-4PM

Monday - Saturday 10AM-5PM

SUNDAY 1AM-4PM

©2018 by Spa 54. Proudly created with Wix.com

SEE OUR

Last Minute
Openings!

Choose
Location